Privacy Policy

1. Introduction

Reclaimer ("we", "our", "us") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered invoice dispute automation platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, company name, job title, and billing address. This information is necessary to provide our services and manage your account.

2.2 Invoice & Dispute Data

When you upload invoices and contracts, we process and store this data to generate AI-powered dispute letters. Invoice data may include amounts, dates, vendor information, and contract terms.

2.3 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, device type, browser, IP address, and referral source.

2.4 Gmail Integration

If you connect your Gmail account, we obtain OAuth tokens to send dispute letters on your behalf. We do not read, store, or access any emails in your inbox. Tokens are stored securely and can be revoked at any time from your Settings page.

3. How We Use Your Information

• Provide, maintain, and improve our AI dispute automation services
• Generate dispute letters based on your uploaded invoices and contracts
• Send transactional emails (account confirmations, password resets, dispute status updates)
• Process billing and subscription management
• Analyze usage patterns to improve the product
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Cloud hosting (e.g., Vercel, Neon), email delivery (e.g., Resend), payment processing (e.g., Lemon Squeezy). These providers only access data necessary to perform their services.
• AI Processing: Invoice/contract text is sent to OpenAI's API for analysis. We do not allow OpenAI to use your data for training. See OpenAI's data usage policies for details.
• Legal Requirements: When required by law, subpoena, or to protect our rights.

5. Data Security

We implement industry-standard security measures including encrypted connections (TLS/SSL), hashed passwords (bcrypt), secure session tokens, and role-based access controls. Invoice files are stored in encrypted storage with access restricted to authorized services.

6. Data Retention

We retain your account data for as long as your account is active. Dispute data is retained for 3 years after resolution for your records. You may request deletion of your account and all associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to or restrict certain data processing
• Withdraw consent for optional processing

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies (if any) are anonymized and used solely to improve the product.

9. International Transfers

Your data may be processed and stored in the United States. By using Reclaimer, you consent to the transfer of data to the US, where data protection laws may differ from your country of residence.

10. Children's Privacy

Reclaimer is a B2B service not intended for use by individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our platform. Continued use after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: privacy@reclaimer.io